Senior Platform Services Product Manager

4 weeks ago


Mississauga, Ontario, Canada PointClickCare Full time

Lead the Vision of Platform Services

PointClickCare is seeking an accomplished Senior Product Manager to spearhead the strategy and development of platform services in healthcare. This role demands a strong technical background, expertise in APIs, and a passion for delivering innovative solutions that transform patient care.

About the Role:

As a Senior Product Manager, you will define product roadmaps, drive execution, and collaborate with cross-functional teams to deliver shared services and APIs. Your focus will be on Mastered Data Registries and Authorization Models, enabling seamless care coordination across our customer base.

Key Responsibilities:

* Employ data-driven techniques to understand customer needs and pain points.
* Contribute to company strategy and develop multi-year product roadmaps to achieve strategic outcomes.
* Prioritize product investments using quantitative analysis and sound judgment to create compelling business cases.
* Engage with User Experience, Engineering, Technical Writers, and other product managers to ensure modern agile processes and Design Thinking principles are applied.
* Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to guarantee successful product launches and releases.
* Understand the broader product portfolio and how solutions work together to provide value to customers.
* Participate in industry events and lead customer-facing engagements as a product expert.
* Stay up-to-date on the competitive landscape.
* Motivate and inspire cross-functional teams.

Requirements:

* Bachelor's degree in Computer Science or a related field of study (preferred).
* 5+ years of software product management experience.
* 3+ years of working cross-functionally in a technical environment.
* Experience working on platform and shared services (desired but not required).
* Familiarity with healthcare technology (desired but not required).
* Proven track record of managing products, innovation, and a general curiosity for building great products.
* Strong written and oral communication skills with internal and external stakeholders.
* Solid understanding of Agile practices and familiarity with Design Thinking (a plus).
* Experience managing SaaS or PaaS products.

Compensation: $125,000 - $140,000 per year.



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