Bilingual Technical Support Specialist

4 days ago


Coaticook, Quebec, Canada Insight Enterprises Full time

Job Description:

Insight Enterprises is hiring a Bilingual Deskside Support Analyst to provide technical support services to end-users on-site in Coaticook, QC.

Key Responsibilities:

  • Provide deskside support and helpdesk services to end-users.
  • Install and configure Microsoft Office applications.
  • Perform memory upgrades and other hardware installations.
  • Conduct basic troubleshooting for software and hardware issues.
  • Respond to and resolve Level 1 technical support tickets.
  • Document and track issues in the ticketing system.
  • Assist with setting up and maintaining user accounts and profiles.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Maintain a high level of customer service and professionalism.

Requirements:

  • High school diploma or equivalent; additional technical certifications are a plus.
  • Proven experience in a technical support or IT helpdesk role.
  • Proficiency in installing and configuring Microsoft Office applications.
  • Basic understanding of hardware components and memory upgrades.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills in both English and French are required for this role.
  • Ability to work independently and as part of a team.
  • Strong customer service orientation.

Physical Requirements:

  • Ability to lift and move up to 50 lbs. of computer equipment as needed.
  • Ability to work onsite, daily in Coaticook, QC.

Language Requirements:

Excellent communication skills in both English and French are required for this role.



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