Disaster Response Customer Service Agent
3 weeks ago
Job Summary
MCI, LC is seeking highly motivated and dedicated individuals to join our team as Hurricane Relief Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by hurricanes.
Key Responsibilities
- Assist customers with service inquiries and resolve issues in a timely and professional manner
- Learn and apply the latest customer service techniques and account management systems to improve the customer experience
- Utilize strong communication and interpersonal skills to build relationships with customers and team members
- Evaluate, troubleshoot, and follow up on customer issues to ensure resolution
- Work effectively in a fast-paced environment with multiple priorities and deadlines
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Working Conditions
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Compensation and Benefits
MCI, LC offers competitive compensation and total rewards to our employees. Standard starting compensation is commensurate with experience.
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