Bilingual Case Manager

4 hours ago

Toronto, Ontario, Canada Europ Assistance Full time
Job Title: Bilingual Agent Case Manager

Europ Assistance Canada, part of Generali Group, is seeking a highly skilled Bilingual Agent Case Manager to join our Travel Assistance team in Canada.

We are looking for an experienced candidate to contribute to the growth of our local operations in Canada, focusing on the Travel Insurance industry.

The Canadian business unit will strategically focus on the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

The office is based in Toronto, and the working environment is a mix of in-office and remote collaboration with colleagues and stakeholders.

Responsibilities:
  • Deliver professional, attentive, and empathetic service to clients when initiating a claim and providing on and post-trip assistance in a 24/7 environment.
  • Identify client needs, offer value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
  • Initiate travel insurance claims, ensuring accurate contact information, travel dates, loss dates, and reserves.
  • Respond to client needs, keeping them connected while capturing all claim-specific information and providing insurance benefits and claim information.
  • Support new and existing claimants with the claim filing process, required documentation, referrals for medical care, airline flight arrangements, and hotel arrangements.
  • Demonstrate commitment to taking ownership and accountability of client problems at first point of contact.
Flexible Language Requirement:

Fluency in French

Work Location:

Hybrid / Remote

Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities.

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