WFM Success Specialist
1 week ago
Zendesk is seeking a highly skilled WFM Success Specialist to drive customer success initiatives and deliver exceptional value to our customers. As a key member of our team, you will leverage your extensive WFM experience and strategic acumen to identify customer needs and provide tailored solutions that meet their goals.
Key Responsibilities- Onboard customers to WFM solutions and ensure seamless adoption
- Proactively offer assistance to customers with low adoption rates and focus on delivering exceptional customer satisfaction
- Represent WFM and communicate its value proposition to customers during QBR/EBR meetings
- Own account escalations and mitigate churn risk by working closely with customers and internal teams
- Identify growth opportunities for upselling and cross-selling across our customer base
- Collaborate with product, engineering, support, sales, and other teams to drive customer success
- Help optimize our processes and improve customer experience
- 3+ years of experience in Customer Success, Account Management, or a similar role in B2B
- Proven track record of managing B2B accounts and delivering results
- Experience working with companies in different industries, markets, and time zones
- Ability to build strong relationships with customers and internal teams
- Excellent verbal and written communication skills
- Data-driven approach to identifying improvements and understanding customer success
- Experience with basic WFM concepts and principles
- Experience in a previous Success or Sales role as a team lead/supervisor or similar role
Zendesk is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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Canada Zendesk, Inc. Full timeJob SummaryZendesk is seeking a highly skilled WFM Success Specialist to drive customer success initiatives and deliver exceptional value to our customers. As a key member of our team, you will leverage your extensive WFM experience and strategic acumen to identify customer needs and provide tailored solutions that meet their goals.Key...
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Canada Zendesk, Inc. Full timeJob SummaryZendesk is seeking a highly skilled WFM Success Specialist to drive customer success initiatives and deliver exceptional value to our customers. As a key member of our team, you will leverage your extensive WFM experience and strategic acumen to identify customer needs and provide tailored solutions that meet their goals.Key...
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