Client Service Representative
3 weeks ago
About CIBC
CIBC is a leading financial institution dedicated to delivering exceptional service to our clients. We are committed to fostering an inclusive workplace where employees and customers feel valued.
Job Summary
We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Representative. As a key member of our team, you will be responsible for providing personalized service to our clients, resolving issues, and promoting our banking products and services.
Key Responsibilities
- Client Engagement - Develop and maintain strong relationships with clients, understanding their financial needs and providing tailored solutions.
- Problem Solving - Listen to clients, ask questions, and take ownership of resolving issues in a timely and professional manner.
- Product Knowledge - Stay up-to-date on our banking products and services, and educate clients on their benefits and features.
- Team Collaboration - Work closely with colleagues to achieve team goals and objectives.
Requirements
- Customer-Centric - Demonstrate a passion for delivering exceptional client service and exceeding client expectations.
- Goal-Oriented - Set and achieve targets, and continuously strive for improvement.
- Communication Skills - Possess excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Technical Skills - Proficient in banking technology and software, with the ability to learn new systems and tools.
What We Offer
- Competitive Compensation - A competitive salary and bonus structure.
- Benefits Package - A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.
- Professional Development - Opportunities for training and development, to help you advance your career.
Location
Prince George-Pine Centre
Employment Type
Permanent
Weekly Hours
20
Skills
Organizational Efficiency, Digital Literacy, Customer Service, Online Banking, Interpersonal Communication Skills, Financial Transaction Processing, Teamwork, Written and Verbal Communications
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