Customer Service and Sales Professional

1 week ago


Sydney, Nova Scotia, Canada MCI, LC Full time

Unlock a World of Opportunities in Customer Service



MCI, LC is a dynamic organization seeking highly motivated and enthusiastic individuals to join our team as Inbound Sales Representatives. This role offers a unique blend of customer service, technical support, and sales interactions.



About the Role:

This position is an excellent opportunity for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As an Inbound Sales Representative, you will be responsible for handling inbound calls from prospective customers, upselling existing clients, and providing information on client products and services.



Key Responsibilities:


  • Handle inbound contacts in a courteous, timely, and professional manner
  • Listen to customers' needs and resolve issues efficiently
  • Research systems to find missing information and coordinate with other departments as needed
  • FOLLOW ALL CLIENT PROGRAM PROCEDURES AND PERFORM TASKS IN A COURTEOUS AND PROFESSIONAL MANNER
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements


What We Offer:

We provide a competitive compensation package, including a starting salary of $50,000 per year, plus lucrative sales commissions and contest incentives. Our employees enjoy paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of our overall compensation package, including monetary rewards and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.



Benefits:


  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests


Our company values its employees and strives to create a positive and supportive work environment. If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply.



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