Senior Customer Service Operations Director

4 days ago


Vaughan, Ontario, Canada MAV Beauty Full time
Customer Service Operations Manager

Mav Beauty, a leading independent developer and marketer of CPG products, seeks an experienced Customer Service Operations Manager to lead the company's customer operations department. This key role will oversee various aspects of customer service, order management, and logistics.

Key Responsibilities:
  • Be hands-on in the process and manage accounts and order processing for certain customers, ensuring smooth order processing and fulfillment.
  • Implement and optimize order management processes to streamline workflows and minimize errors.
  • Develop and maintain key performance indicators (KPIs) to monitor order fulfillment metrics and drive continuous improvement.


Requirements:

The ideal candidate will have a Bachelor's degree in business administration or a related field and at least 5+ years of experience in a similar role. They should possess strong leadership skills, strategic thinking, and exceptional attention to detail. Proficiency in Microsoft Excel and data analysis tools is also required.

A strong understanding of customer service principles, order management processes, logistics operations, and retail compliance requirements is essential. The ability to thrive in a high-pressure environment and effectively manage competing priorities is also necessary.



Salary Range: $80,000 - $110,000 per year

Mav Beauty is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, disability, marital or family status, or any other characteristic protected by law.

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