Senior Site Reliability Engineer

1 month ago

Toronto, Ontario, Canada Thomson Reuters Full time

About the Role

Thomson Reuters is seeking a skilled Senior Site Reliability Engineer to join our Service Management, Technology team. This role requires an individual who can analyze complex customer problems, assess the scope of impact, and mitigate customer impact of issues while executing workarounds. A willingness to learn is essential for this position.

Key Responsibilities

  • Identify options for problem resolution and initiate action
  • Engage others as appropriate and escalate as required
  • Liaise with various application development and content teams, customer service teams, and other software and hardware support teams
  • Proactively monitor production and non-production environments and/or applications
  • Provide input for technical plans and solutions
  • Provide task directions to other analysts
  • Conduct root cause analysis and correlation of other system and/or application problems of high complexity
  • Lead project planning sessions with team members where there are projects within the scope of the support team

Requirements

  • 3-5 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc.)
  • Strong experience with Python
  • Proficiency with Datadog, PowerShell, Linux Command, Line (Bash)
  • Practical experience with Azure or AWS and Windows
  • Skilled in capacity analysis, troubleshooting, networking
  • Bachelor's degree in a relevant field
  • Experience with Cloud Automation is a plus

What's in it for You?

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

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