Front Desk Representative

3 days ago

Athabasca, Canada Super 8 Athabasca Full time

We are seeking a skilled and detail-oriented Front Desk Representative to join our team at Super 8 Athabasca. As the first point of contact for guests, this role plays a crucial part in ensuring an exceptional customer experience.

Job Summary:

The successful candidate will be responsible for registering arriving guests, processing group arrivals and departures, and handling room reservations. They will also provide information on hotel facilities and services, assist with guest inquiries, and maintain accurate records.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms efficiently, ensuring all necessary documentation is completed accurately.
  • Group Arrivals and Departures: Process group arrivals and departures in a timely and professional manner, minimizing disruption to other guests.
  • Room Reservations: Take, cancel, and change room reservations as needed, adhering to established procedures.
  • Information Provision: Provide detailed information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Customer Service: Offer exceptional customer service, responding promptly to guest inquiries and resolving issues efficiently.
  • Record Keeping: Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any incidents or issues.
Requirements:

To be successful in this role, you will require excellent communication skills, both written and verbal. You should be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Working Conditions:

This position requires working a variety of shifts, including evenings, weekends, and holidays. The successful candidate will be required to wear a uniform and adhere to company dress code standards.

Compensation and Benefits:

The estimated salary for this role is $42,000 - $52,000 per year, depending on experience. In addition to competitive compensation, we offer a range of benefits, including medical and dental coverage, paid time off, and opportunities for career advancement.

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