Shift Manager

2 months ago


WhitchurchStouffville, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for leading a team of staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, ensuring that their experience is positive and memorable.
  • Inventory Management: Estimate ingredient and supplies required for meal preparation, ensuring that we have sufficient stock to meet customer demand.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining the high standards that our customers expect from us.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring that they have the skills and knowledge required to perform their roles effectively.
  • Operations: Establish methods to meet work schedules, ensuring that our restaurant is running smoothly and efficiently.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Environment: Fast-paced environment, working under pressure, and meeting tight deadlines.
  • Physical Capabilities: Standing for extended periods, walking, and lifting.
What We Offer
  • Competitive Salary: A competitive salary that reflects your experience and qualifications.
  • Benefits: A range of benefits, including health and dental insurance, and a retirement savings plan.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within our company.
Why Join Our Team?

At Tim Hortons, we are committed to creating a welcoming and inclusive work environment that values diversity and promotes cross-cultural understanding. We offer a range of programs and services to support our employees, including diversity and cross-cultural training, and support for newcomers and refugees.


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