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Shift Manager

2 months ago


WhitchurchStouffville, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for leading a team of staff members to ensure excellent customer service and a smooth operation of the restaurant.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff members to ensure efficient service delivery and high-quality food preparation.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner.
  • Inventory Management: Estimate and manage inventory levels to ensure adequate supplies for meal preparation.
  • Quality Control: Ensure that food and service meet quality control standards.
  • Training and Development: Train staff members in job duties, sanitation, and safety procedures.
  • Performance Management: Monitor and evaluate staff performance to identify areas for improvement.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a fast-paced environment.
  • Language: English.
  • Work Hours: 35 hours per week.
Work Environment

As a Shift Manager at Tim Hortons, you will work in a fast-paced environment with tight deadlines and high pressure. You will be required to stand for extended periods and walk frequently.

Personal Qualities
  • Client Focus: Provide excellent customer service and ensure customer satisfaction.
  • Efficient Interpersonal Skills: Communicate effectively with staff members and customers.
  • Flexibility: Adapt to changing situations and priorities.
  • Team Player: Work collaboratively with staff members to achieve common goals.
Support for Diversity and Inclusion

Tim Hortons is committed to creating a welcoming work environment for all employees, including newcomers, refugees, youth, veterans, and Indigenous people. We provide diversity and cross-cultural training to ensure that all employees feel valued and respected.