Senior Hotel Operations Manager

4 weeks ago


Old Toronto, Canada Accor Hotels Full time
Executive Assistant to CEO Opportunity

About Us

Fairmont Royal York, a historic hotel in Toronto, is undergoing a transformation to become a zero-carbon landmark. We are seeking an experienced Senior Hotel Operations Manager to lead our team and drive strategic growth.

Job Summary

We offer a competitive salary of $120,000 per year, plus comprehensive training programs, mentorship, and a supportive work environment. As a key member of our Executive Committee, you will oversee the Front Office, Housekeeping, Fairmont Gold, Guest Services, and Guest Experience teams, managing over 300 colleagues.

Main Responsibilities

  1. Develop and implement the hotel's operational strategy to achieve outstanding service scores.
  2. Manage multiple projects simultaneously, ensuring timely completion and high-quality results.
  3. Serve on the Executive Committee to drive business growth and success.
  4. Lead succession planning and support colleague development.
  5. Maintain high standards of customer service and resolve guest complaints promptly.

Requirements

  1. Bachelor's degree in Hospitality Management or a related field.
  2. Minimum 5 years of experience in hotel operations, with a background in both housekeeping and front office management.
  3. Proven ability to manage complex projects and teams under pressure.

What We Offer

  • Free meals and travel discounts at Accor hotels worldwide.
  • A dynamic and supportive work environment that empowers your growth.

About Accor Hotels

We welcome you as you are and offer a workplace that values diversity and inclusion. Our commitment to sustainability drives our transformation into a zero-carbon landmark. Join us in shaping the future of hospitality.



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