Senior Hotel Operations Manager
4 weeks ago
About Us
Fairmont Royal York, a historic hotel in Toronto, is undergoing a transformation to become a zero-carbon landmark. We are seeking an experienced Senior Hotel Operations Manager to lead our team and drive strategic growth.
Job Summary
We offer a competitive salary of $120,000 per year, plus comprehensive training programs, mentorship, and a supportive work environment. As a key member of our Executive Committee, you will oversee the Front Office, Housekeeping, Fairmont Gold, Guest Services, and Guest Experience teams, managing over 300 colleagues.
Main Responsibilities
- Develop and implement the hotel's operational strategy to achieve outstanding service scores.
- Manage multiple projects simultaneously, ensuring timely completion and high-quality results.
- Serve on the Executive Committee to drive business growth and success.
- Lead succession planning and support colleague development.
- Maintain high standards of customer service and resolve guest complaints promptly.
Requirements
- Bachelor's degree in Hospitality Management or a related field.
- Minimum 5 years of experience in hotel operations, with a background in both housekeeping and front office management.
- Proven ability to manage complex projects and teams under pressure.
What We Offer
- Free meals and travel discounts at Accor hotels worldwide.
- A dynamic and supportive work environment that empowers your growth.
About Accor Hotels
We welcome you as you are and offer a workplace that values diversity and inclusion. Our commitment to sustainability drives our transformation into a zero-carbon landmark. Join us in shaping the future of hospitality.
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