Digital Leadership Director

4 weeks ago

Old Toronto, Canada Weareother Full time
Job Description:

We are seeking an experienced Digital Leadership Director to join our team at Weareother. In this role, you will be responsible for setting the strategic vision and executional roadmap for our client service practice and client partnerships.

About the Role:

  • Key Responsibilities:
    1. Strategic Client Leadership
      • Develop and implement a touchpoints strategy that aligns with client goals, fosters transparency, and ensures consistent engagement with senior client stakeholders.
      • Manage and execute our client satisfaction questionnaire, deriving key insights and recommendations for how we can improve both our relationships and processes.
    2. Business & Revenue Growth
      • Collaborate closely with the executive team to define and execute strategies for client growth and retention, identifying opportunities for value creation for clients through consultation.
      • Lead annual contract renewals with existing clients and manage client finance as it pertains to invoicing and billing.
    3. Thought Leadership & Industry Engagement
      • Maintain up-to-date knowledge of industry trends, digital and traditional media advancements, and client service best practices, using this knowledge to inform internal strategies and client recommendations.

Requirements:

  • Experience: Proven track record in digital and paid media, client service, and team mentorship.
  • Strategic Vision: Demonstrated success in strategic client planning and execution, including managing high-stakes client partnerships and navigating complex client challenges.
  • Financial Acumen: Skilled in P&L management, revenue forecasting, and budget planning, with a focus on profitable growth and resource optimization.
  • Client-Centric Mindset: Deep understanding of digital marketing strategies, data-driven decision-making, and the client service standards that drive long-term retention and satisfaction.
  • Communication & Presentation: Exceptional interpersonal skills, with the ability to communicate persuasively with executive-level stakeholders and deliver impactful presentations.

What We Offer:

  • Estimated Salary Range: $120,000 - $180,000 per year.
  • Flexible Hybrid Model: Enjoy a work environment that values both in-office collaboration and remote flexibility, designed to support your productivity and work-life balance.

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