Customer Service Representative

23 hours ago

Kingston, Ontario, Canada Cogeco Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our products and services to customers.

Key Responsibilities:
  • Provide professional and courteous service to customers, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Sell and promote Cogeco products and services to customers, identifying sales opportunities and providing solutions to meet their needs.
  • Process customer transactions, including scheduling and inputting order requests using compliance tools.
  • Deliver face-to-face customer interactions that will entice customers to select Cogeco as their sole provider of Cable TV, Internet, and phone services.
  • Highlight the features and benefits of all Cogeco products and services, demonstrating sales behaviors as trained.
  • Promote and up-sell products and services to both new and existing customers, using various sales techniques to maximize sales opportunities.
  • Make every effort to retain customers who express their wish to cancel their subscription or reduce their level of service.
  • Resolve billing inquiries and service discrepancies, crediting and debiting customer accounts as necessary.
  • Responsible for accurate data input using prescribed applications and processes for all customers' add, move, and change requests.
  • Responsible for asset management, including returns, exchanges, and distribution of all Cogeco equipment at the storefront.
  • Actively participate in corporate-initiated selling skills training and new procedural enhancements as part of the position requirements.
Requirements:
  • High school diploma or equivalent required; post-secondary education preferred.
  • Minimum 1-3 years of sales and customer service experience.
  • Strong communication skills, both written and verbal.
  • Performance at a high standard, consistently meeting or exceeding all Key Performance Indicator (KPI) expectations.
  • Ability to build genuine connections with customers and provide a winning customer service attitude.
  • Highly organized and detail-oriented, with the ability to identify, analyze, resolve, and/or escalate customer inquiries or issues.
  • Self-motivated, with the ability to take initiative and resolve problems independently.
  • Flexibility required, with respect to hours of work, as they may be required to work rotating schedules, including days, evenings, weekends, and general holidays.
What We Offer:
  • Flexibility: we believe that what you do matters, at work and at home.
  • Fun: we laugh a lot, it makes every day brighter.
  • Discounted services: we provide amazing services to our clients, and you'll get them at home, because you deserve them.
  • Rewarding pay: let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
  • Benefits: we've got you covered.
  • Career evolution: join us and we will give you the tools to achieve your career goals.
  • Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
Location:

Kingston, ON

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