Application Support Specialist

4 days ago

Toronto, Ontario, Canada GenieAll Full time
Job Title: Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at GenieAll. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have a seamless experience with our applications and systems.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to users experiencing difficulties with our applications and systems.
  • Problem-Solving: Analyze and resolve technical issues, using your expertise to identify and implement solutions.
  • Documentation: Maintain accurate and detailed records of problems and solutions, ensuring that this information is available for future reference.
  • Collaboration: Work closely with other technical support analysts and IT staff to ensure that issues are resolved efficiently and effectively.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values diversity and promotes a culture of inclusion.

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