Key Retail Manager
3 weeks ago
Lead by Example: As a Shop Lead, you embody our brand's values and provide a world-class experience for our guests. You are passionate about design, integrity, and delivering exceptional customer service.
Responsibilities:
- Develop a culture that balances financial results and a fun, dynamic atmosphere
- Foster a continuous learning environment that celebrates individuality
- Coach and train Educators to enhance shop functions and flow
- Effectively communicate product features, benefits, and care instructions
- Stay up-to-date on in-shop stock availability
- Maintain a clean, well-presented shop, including merchandise organization and inventory management
- Process stock from the warehouse, including unpacking, counting, and tagging
- Assist with restocking, pricing, and holiday preparation
- Prepare merchandise for alteration and arrange for delivery or mail as needed
- Complete standard opening and closing procedures
- Utilize the Point of Sale system accurately and process payments, refunds, and exchanges
- Participate in staff training and showroom events
- Support additional duties as directed by the management team
Competencies:
- 1+ year management experience preferred
- An undergraduate business-related degree or diploma
- Passion for delivering premier customer service
- Strong communication and interpersonal skills
- Second language skills are an asset
- Capable of handling difficult customer interactions
- Honest and positive, with a focus on self-improvement
- Results-oriented and process driven
- Flexible schedule, including weekends, evenings, and holidays
Reports to: Shop Director
Works Closely with: Retail Operations, Information Technology, and Brand
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