Key Retail Manager

3 weeks ago


Vancouver, British Columbia, Canada Kit and Ace Full time

Lead by Example: As a Shop Lead, you embody our brand's values and provide a world-class experience for our guests. You are passionate about design, integrity, and delivering exceptional customer service.

Responsibilities:

  • Develop a culture that balances financial results and a fun, dynamic atmosphere
  • Foster a continuous learning environment that celebrates individuality
  • Coach and train Educators to enhance shop functions and flow
  • Effectively communicate product features, benefits, and care instructions
  • Stay up-to-date on in-shop stock availability
  • Maintain a clean, well-presented shop, including merchandise organization and inventory management
  • Process stock from the warehouse, including unpacking, counting, and tagging
  • Assist with restocking, pricing, and holiday preparation
  • Prepare merchandise for alteration and arrange for delivery or mail as needed
  • Complete standard opening and closing procedures
  • Utilize the Point of Sale system accurately and process payments, refunds, and exchanges
  • Participate in staff training and showroom events
  • Support additional duties as directed by the management team

Competencies:

  • 1+ year management experience preferred
  • An undergraduate business-related degree or diploma
  • Passion for delivering premier customer service
  • Strong communication and interpersonal skills
  • Second language skills are an asset
  • Capable of handling difficult customer interactions
  • Honest and positive, with a focus on self-improvement
  • Results-oriented and process driven
  • Flexible schedule, including weekends, evenings, and holidays

Reports to: Shop Director

Works Closely with: Retail Operations, Information Technology, and Brand


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