Executive Director, Consumer Experience

2 weeks ago

Montreal, Quebec, Canada Nestle Operational Services Worldwide SA Full time

Position Overview

We are seeking a highly skilled Executive Director, Consumer Experience to join our team at Nestlé Canada. The successful candidate will be responsible for driving the company's business results and brand image by translating and implementing the global commercial strategy into the local market.

Key Responsibilities

  • Develop and implement the omnichannel consumer experience strategy based on data and insights
  • Establish partnerships with key trade partners to drive strategic presence and channel growth
  • Drive a continuous assessment and efficient expansion of our boutiques network
  • Define and implement the e-commerce strategy to accelerate online acquisition of customers
  • Monitor performance of consumer channels and make decisions on further improvement
  • Define and implement the e-business route-to-market strategy in line with business strategy and omnichannel approach
  • Identify commercial opportunities in the market to foster sustainable growth in consumer channels

Department and Management Responsibilities

  • As part of the local management team, drive the overall organization's business results by making tactical and strategic decisions and by building the organization in a sustainable way
  • Drive innovative solutions relevant for Nespresso by following the latest developments in the field and staying up-to-date on competitors
  • Act as a spokesperson within the organization and in the management team and be the end-responsible for the department and the department's results
  • Translate the global strategy to local market needs and define initiatives to achieve business results
  • Manage the P&L/budget within the department
  • Align with HQ stakeholders and other markets' counterparts on strategy, priorities, and best practices

People & Performance Management

  • Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
  • Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
  • 10+ years in business operations experience
  • Extensive commercial experience in marketing and sales, with a strategic mindset, preferably in a high-end luxury brand or FMCG
  • Strong knowledge of the Canadian market, consumers, and retail industry
  • Experience in partnership management/3rd party management/field sales management
  • Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

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