Warranty Services Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Warranty Services Representative to join our team. As a key member of our customer service team, you will be responsible for responding to consumers regarding roofing warranties and processing claims.
Key Responsibilities
- Respond to all consumer inquiries in a prompt and professional manner
- Process all documents within the company's standard Service Levels
- Respond to customer inquiries received via phone and email
- Process claims within the company's claims management system
- Ensure all claims documents and call notes are entered and maintained
- Prepare claim files for management review and provide responses as directed
- Develop a working knowledge of products and associated warranties
Requirements
- Some experience in a high-volume, fast-paced call center environment
- Strong interpersonal skills
- Excellent communication skills in both English and French
- Dispute resolution skills
About IKO
IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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