Bilingual Warranty Services Coordinator
5 days ago
Job Summary
We are seeking a highly skilled and bilingual Warranty Services Representative to join our team at IKO Industries Ltd. As a key member of our customer service team, you will be responsible for responding to consumers regarding roofing warranties and processing claims in a prompt and professional manner.
Key Responsibilities
- Respond to all consumer inquiries in a timely and courteous manner
- Process all documents within the company's standard Service Levels
- Respond to customer inquiries received via phone and email
- Process claims within the company's claims management system
- Ensure all claims documents and call notes are entered and maintained
- Prepare claim files for management review and provide responses as directed
- Develop a working knowledge of products and associated warranties
Requirements
- Some experience in a high-volume, fast-paced call center environment
- Strong interpersonal skills
- Excellent communication skills in both English and French
- Dispute resolution skills
Benefits of Employment
IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment
IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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