Ecommerce Operations Strategist

16 hours ago


Montreal, Quebec, Canada SSENSE Full time
Job Overview

SSENSE is seeking an Ecommerce Operations Strategist to lead the design, implementation, and improvement of global operations, including technology, processes, and partnerships.

About the Role

  1. Operational Excellence: Drive a three-year roadmap enabling strategic initiatives across Customer Experience, Merchandising, Marketing, and Finance.
  2. Technology Leadership: Oversee the selection, implementation, and optimization of operational technology systems (OMS, WMS, etc.) ensuring they are scalable, reliable, and integrated.
  3. People Development: Build and manage a high-performing team, fostering a culture of data-driven decision-making, accountability, and continuous improvement.
  4. Cross-Functional Collaboration: Work cross-functionally with Supply Chain Engineering, Operations, and Commercial departments to align on priorities, drive strategic initiatives, and ensure successful project implementation.
  5. Performance Management: Establish and monitor key performance indicators (KPIs), drive cost efficiency programs, and manage risks to ensure operational excellence and achieve business targets.

Key Qualifications

  1. Education & Experience: Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.) with 10+ years of experience in e-commerce operations, logistics, or engineering.
  2. Leadership & Teamwork: Proven ability to lead and manage high-performing teams within a fast-paced, global environment.
  3. Technical Skills: Strong understanding of operational technology systems and experience with data analytics and process optimization.
  4. Problem-Solving & Communication: Excellent analytical and problem-solving skills with demonstrated ability to communicate effectively and drive change management initiatives.

Estimated Salary Range: $120,000 - $180,000 per annum, depending on location and experience.

Benefits

  • Extended health and dental benefits, including comprehensive mental health programs and coverage.
  • Parental top-up program.
  • Generous employee discount.
  • Access to telemedicine and employee and family assistance program.
  • Savings and retirement plan matching contributions.
  • Gender affirmation coverage.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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