Veterinary Assistant

4 weeks ago

London, Ontario, Canada VCA Full time
Veterinary Assistant - Client Care Specialist

We are seeking a reliable and compassionate Veterinary Assistant to join our team at the London Regional Veterinary Emergency and Referral Hospital. As a key member of our client care team, you will provide exceptional support to our veterinary staff and create a warm and welcoming environment for our pet parents.

Responsibilities:
  • Assist veterinary staff with various tasks and treatments
  • Create a positive, low-stress atmosphere for our patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments
  • Exceptional client service skills
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and adapt to changing situations
  • Take initiative and work independently
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional Responsibilities:
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingsness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset
What VCA Canada Offers

We are a team of passionate animal lovers who are dedicated to providing exceptional care and service to our patients and their families. As a member of our team, you will have the opportunity to make a real difference in the lives of animals and their owners.

  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

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