Veterinary Assistant, Client Care Specialist

2 weeks ago

London, Ontario, Canada VCA Full time

Veterinary Assistant, Client Care Specialist

London Regional Veterinary Emergency and Referral Hospital is seeking a full-time Veterinary Assistant to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to support our veterinary staff and create a positive, low-stress atmosphere for our patients.

Key Responsibilities:

  • Assist veterinary staff with various tasks and treatments
  • Create a warm and welcoming environment for our pet parents
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments
  • Exceptional client service skills
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and adapt to changing situations
  • Take initiative and work independently
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional Responsibilities:

  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingsness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset

What VCA Canada Offers:

At VCA Canada, we value our people and offer a caring culture of wellness and appreciation. Our benefits include:

  • RRSP Employer 5% Match Program
  • A caring culture of Wellness and Appreciation
  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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