Veterinary Assistant

3 weeks ago

London, Ontario, Canada VCA Full time
Job Title: Veterinary Assistant - Client Care Specialist

We are seeking a reliable and compassionate Veterinary Assistant to join our team at the London Regional Veterinary Emergency and Referral Hospital. As a key member of our client care team, you will provide exceptional support to our veterinary staff and create a warm and welcoming environment for our pet parents.

Responsibilities:
  • Assist veterinary staff with various tasks and treatments
  • Create a positive, low-stress atmosphere for our patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments
  • Exceptional client service skills
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and adapt to changing situations
  • Take initiative and work independently
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional Responsibilities:
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingsness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset
What We Offer:

At VCA Canada, we value our people and offer a range of benefits to support your career and well-being. As a member of our team, you will enjoy:

  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

We are committed to providing an inclusive and diverse workplace and are an equal opportunity employer. If you require any assistance, please let us know.

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