Customer Service Representative

4 weeks ago

Fort Erie, Ontario, Canada CB Canada Full time

Job Summary

This position provides inbound telephone customer support and determines the nature of the call or inquiry. This role communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.

Key Responsibilities:

  • Screen incoming calls and respond to customer inquiries
  • Key data accurately within time-specific deadlines into UPS systems
  • Check and forward legal documentation
  • Provide administrative support to the management team

Requirements:

  • Excellent communication skills
  • Accurate typing speed of 40+ words per minute
  • Ability to work in a fast-paced, high-pressure environment
  • Availability to work flexible shift hours, typically 9am-1pm Monday through Friday

Rate: $15.83/hr

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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