Airport Operations Leader

2 weeks ago

Ottawa, Ontario, Canada Porter Airlines Full time

Job Summary

The Station Supervisor plays a pivotal role in Porter Airlines' Airport Operations leadership team, overseeing the safe and efficient execution of aircraft turns, passenger service, ground handling, and team member experience within the station.

As a key member of the team, the Station Supervisor is responsible for ensuring compliance with safety, operational, passenger service, and ground handling standards. This involves identifying and eliminating barriers to reduce station-controllable delays and collaborating with cross-functional teams to minimize system controllable and uncontrollable delays.

The ideal candidate will possess strong leadership and communication skills, with the ability to effectively plan and manage resources, both people and time. A valid driver's license and a clean driver's abstract are also required.

Key Responsibilities

  • Provide leadership to the Station, working closely with the Hub Manager to ensure seamless operations seven days a week.
  • Oversee the safe and reliable execution of the Turn, identifying and eliminating barriers that interfere with the Team's ability to properly execute the Turn.
  • Ensure compliance with safety protocols, monitor and enforce adherence to safety standards, and conduct daily audits of Team Member performance.
  • Develop and maintain a climate that attracts, retains, and motivates top talent, engaging with Team Members to develop their skills and assist in their training.
  • Participate in Porter's Safety Management System, reporting hazards and incidents encountered in daily operations and promoting the Company's Safety Policy.

Qualifications

  • 5 years of airline experience in customer service or ramp operations, with the ability to learn the other area within three months of joining Porter.
  • 2 years of leadership experience, with a strong focus on people leadership and change management.
  • Able to obtain and hold all required security clearances.
  • College diploma or equivalent experience.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.

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