Airport Operations Leader

1 week ago

Ottawa, Ontario, Canada Porter Airlines Full time

Job Summary

As a key member of the Airport Operations leadership team at Porter Airlines, you will be responsible for driving safe aircraft turn performance, exceptional passenger service experience, and efficient ground handling operations within the station. With a focus on building and sustaining a high-performance culture of teamwork, commitment to service, and operational reliability, you will oversee the consistent execution of defined safety, operational, passenger service, and ground handling standards.

The Station Supervisor role requires strong leadership and communication skills, as well as the ability to effectively plan and manage resources, both people and time. You must be able to work irregular hours and lead under pressure while maintaining healthy Team Member Engagement levels.

A successful candidate will have 5 years of airline experience in customer service or ramp operations, with a minimum of 2 years of leadership experience. A valid driver's license and a clean driver's abstract are also required. Fluency in English is essential, with French being an asset.

Estimated Salary: $70,000 - $90,000 per year. This salary estimate is based on industry standards and location factors. The actual salary may vary depending on various factors such as experience, qualifications, and company policies.

Duties and Responsibilities:
  • Participate in 7-day-per-week, in-station leadership coverage (overseeing operations and passenger interactions at the check-in counter, at departure gates and on the ramp), with hours focused on peak passenger times.
  • Actively engage with operations, passenger interactions, and team member coaching at departure gates, on the ramp, and at the check-in counter 80% of their day; higher during peak travel periods or if core operational, service, and safety metrics are not being regularly met.
  • Oversee the Team's safe and reliable execution of the Turn.
  • Identify and eliminate barriers that interfere with the Team's ability to properly execute the Turn.
  • Ensure the safe operation of the Station.
  • Monitor and enforce compliance with safety protocols.
  • Oversee the customer service experience within the Station.
  • Conduct daily audits of Team Member performance to ensure compliance with safety, reliability, service, and regulatory standards and guidelines.
  • Cross-train administrative coordinator to augment CSR during extreme irregular operations, during staff shortages and during low season operations.
  • Conducts regular after-action reviews with the Team following turns to ascertain what went well and should be reinforced / repeated and the causes of turn misses so that they can be corrected for subsequent turns.
  • Trending causes of turn misses should be raised to the Station Manager to be addressed as part of our continuous improvement approach to operations.
  • Actively works to maintain healthy Team Member Engagement levels.
  • Model behaviors consistent with Our Values and Porter's Respect and Dignity Policy.
  • Ensure all Team Members follow this example.
  • Develops and maintains a climate that attracts, retains, and motivates top talent.
  • Engage with Team Members in the operation to develop talent skills, including operational decision-making, critical thinking, adherence to standards, and problem-solving.
  • Assist in the training of Team Members and Leads.
  • Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company's Safety Policy.

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