Assistant Manager Role
3 days ago
About This Role
A&W is seeking an experienced Assistant Manager to join our team. As a key member of our restaurant leadership team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our restaurant.
Key Responsibilities
- Customer Service: Provide high-quality service to our guests, answering questions about our menu and making recommendations. Address guest service complaints promptly and professionally, turning negative situations into positive ones.
- Restaurant Operations: Manage the shift by ensuring your team has all the tools they need to succeed. Ensure the restaurant meets critical standards of quality, service, and cleanliness. Effectively schedule staff, forecast and order inventory needs, and maintain restaurant equipment to ensure smooth operations.
- Team Leadership: Participate in the recruitment and training of a diverse team to achieve and maintain high standards of operation. Support team member development through cross-training and delegating tasks effectively. Foster a respectful team culture, managing members with open communication and understanding.
Requirements
- Minimum 2 years of experience in the quick-service restaurant industry
- 1-3 years in a supervisory role
- Strong math and analytical skills for managing sales goals, inventory, and cash
- Computer skills: Proficient with point-of-sale system, Microsoft Office (Word, Excel, and Outlook)
- Valid driver's license and reliable transportation
- Capable of lifting up to 22 kg and standing for extended periods
Perks and Pay
- Competitive salary and bonus programs
- Paid time off
- Award-winning training program
- Employee discounts and perks
- Health benefits
- Scholarship program
- Service awards program
- Commitment to sustainability
Language: English
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