Contract Renewals Procurement Specialist

4 weeks ago


Old Toronto, Canada AfterShip Full time

About AfterShip

AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. With a strong focus on post-purchase solutions and eCommerce AI, we deliver innovative SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, and AI-predictive delivery estimates.

We are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Our team is comprised of talented individuals who share our passion for innovation and customer satisfaction.

Job Description

We are seeking a highly skilled Contract Renewals Coordinator to join our growing team. This role will involve building strategic relationships with Sales, Customer Success, Product, Finance, Legal, and Operations teams to minimize attrition, accurately forecast risk, and drive customer success.

The ideal candidate will have 3-5 years of experience in Sales, Renewals, Operations, or Account Management, with a proven track record of successfully managing complex renewal opportunities. Advanced knowledge of churn reduction tactics and emotional intelligence are essential for this role.

Responsibilities

  • Leverage existing processes and reporting to identify potential attrition through detailed forensic analysis (usage and contract)
  • Be the expert and provide mentorship to the extended team on commercial negotiations and efficient resolutions of complex renewal opportunities
  • Work closely with Sales, Customer Success, Product, Finance, Pricing, Legal, and the Operations team to streamline the renewal process, including notifications and approvals
  • Create replacement contracts and detailed quotes with approvals
  • Provide regular status updates on renewal attainment, forecasted churn, and specific escalation cases as needed

Requirements

Skills and Qualifications

  • 3-5 years of experience in Sales, Renewals, Operations, or Account Management
  • Advanced knowledge of churn reduction tactics
  • High emotional intelligence and empathy

Benefits

  • Competitive salary: $85,000 - $110,000 per annum
  • Retirement Plans including company match
  • In-office lunch and commuter benefits for those located in our hub locations

Location

This is a remote-first/hybrid-flexible position, with priority placed on the successful candidate being based in either Austin, Texas (US) or Toronto, Ontario (Canada). Reporting to our Global Director of Customer Success, the Renewal Manager is part of AfterShip's global team.



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