Customer Experience Associate

1 month ago


Toronto, Ontario, Canada Scotiabank Full time

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way to provide exceptional service throughout their journey.

Key responsibilities include:

  • Discovering customers' needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Introducing clients to mobile banking applications and assisting them to better manage their banking needs

Requirements include:

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills to promote digital and self-service banking options

Scotiabank offers a rewarding career path with diverse opportunities for professional development, internal training to support career growth, and a competitive compensation and benefits package.



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