Customer Experience Associate
7 days ago
Equest, a global workspace provider, is revolutionizing the way people work. With over 120 countries across the globe, we offer flexibility and convenience to our customers.
About the Role
We are seeking a highly skilled Customer Experience Associate to join our team in Toronto. As a Community Associate, you will be responsible for creating and maintaining a welcoming community within our centre, ensuring that all administrative and support needs of our customers are met.
A Day in the Life
Your day will start with preparing the centre for opening, ensuring everything is ready and tidy. You will then be busy assisting customers with various tasks, such as resetting Wi-Fi codes, directing them to meeting rooms, and providing technical support.
You will also be responsible for managing customer requests, responding to emails, and resolving any issues that may arise. Your communication skills will be put to the test as you build strong professional relationships with our customers and provide exceptional service.
About You
To succeed in this role, you will need to be a good communicator, able to empathize with people's needs, and have a positive attitude towards fast-changing situations. You should also have experience using MS Office and other basic IT equipment.
What We Offer
In addition to a competitive salary of $50,000 per year, you will enjoy a range of benefits, including:
- Flexible working hours (no standard nights/weekends)
- Generous paid time off plans (sick and vacation)
- 12 Paid Company Holidays per calendar year (in addition to your PTO accrual)
- Competitive RRSP Program, with a Company match
- Company-paid comprehensive health/dental care for all full-time team members and their eligible dependents
- Quarterly bonus plan program, plus an hourly rate of $20
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