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Customer Experience Associate

2 months ago

Toronto, Ontario, Canada Scotiabank Full time

About Scotiabank

Scotiabank is a leading bank in the Americas, guided by its purpose: "for every future". The bank helps its customers, their families, and their communities achieve success through a broad range of advice, products, and services.

About the Role

In this dynamic role, you will be the face of Scotiabank, providing exceptional customer service and building strong relationships with clients. As a Customer Experience Associate, your primary focus will be on delivering a superior customer experience through proactive discovery of customer needs, efficient transaction processing, and nurturing long-standing relationships.

Key Responsibilities

  • Proactively approach customers to understand their needs and provide personalized solutions
  • Process day-to-day transactions with accuracy and efficiency
  • Nurture relationships with customers to drive growth and loyalty
  • Identify and fulfill simple sales opportunities to contribute to branch targets
  • Stay up-to-date with digital banking solutions and promote them to customers

Requirements

  • Proven customer service skills through work or community involvement
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong technical skills and ability to promote digital banking options
  • Flexibility to work a varied schedule, including weekends and holidays
  • Ability to work collaboratively as part of a team

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional development and growth
  • A collaborative and inclusive work environment
  • Recognition and rewards for high performance