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Shift Manager

2 months ago


Fergus, Ontario, Canada Tim Hortons Full time
Job Title: Shift Manager

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for leading a team of food service counter attendants and food preparers to ensure exceptional customer service and high-quality food products.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of staff to ensure efficient service delivery and high-quality food products.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Inventory Management: Maintain accurate records of stock, repairs, sales, and wastage to ensure optimal inventory levels.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
  • Quality Control: Ensure that food and service meet quality control standards by conducting regular quality checks.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a fast-paced food service environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and physical stamina to stand for extended periods.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Support for Diversity and Inclusion: A commitment to diversity and inclusion, with programs and resources to support employees from diverse backgrounds.