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Director, Client Services Leader

2 months ago

Regional Municipality of Peel, Canada The Pod Group Full time
Job Description

Job Summary

The Pod Group is seeking a highly skilled and experienced Director, Client Services to lead our client services team. As a key member of our organization, you will be responsible for overseeing and managing our various programs and services, ensuring they align with our mission and goals.

Key Responsibilities

  • Leadership and Management
    • Provide strategic leadership and guidance to program staff, fostering a positive work environment and promoting professional development.
    • Supervise Program Managers, conduct performance evaluations, and identify training needs.
  • Program Development and Implementation
    • Identify community needs and design programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative and effective program models.
    • Oversee the day-to-day operations of the programs, including budgeting, resource allocation, and staffing.
  • Strategic Planning and Partnerships
    • Work with the team to develop and implement the organization's strategic plan, involving setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
    • Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
  • Program Evaluation and Quality Improvement
    • Develop and implement systems to monitor and evaluate program outcomes and impact, including collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
    • Ensure that programs operate in compliance with relevant laws, regulations, and funding requirements.
  • Representation and Advocacy
    • Represent the organization in external meetings, conferences, and events, advocating for the needs of the population served by the organization.
    • Raise awareness about the organization's programs and accomplishments.

Requirements

Talents and Expertise

  • Strong leadership skills to oversee and manage a team of professionals.
  • A solid understanding of social service programs, policies, and regulations.
  • A Master's degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association.
  • Ten years of progressively responsible managerial roles in service development and delivery.
  • The ability to develop and implement client-centred strategies and services.
  • Excellent communication skills to build effective collaboration with clients, staff, and external stakeholders.
  • The ability to develop and implement strategic plans, set goals, and make informed decisions.
  • A solid understanding of budgeting, financial management, and resource allocation.
  • Skills to advocate for clients and the organization's mission in various settings.
  • Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues.
  • The ability to develop and implement program evaluation processes.