Director, Client Services Leader
2 months ago
Job Summary
The Pod Group is seeking a highly skilled and experienced Director, Client Services to lead our client services team. As a key member of our organization, you will be responsible for overseeing and managing our various programs and services, ensuring they align with our mission and goals.
Key Responsibilities
- Leadership and Management
- Provide strategic leadership and guidance to program staff, fostering a positive work environment and promoting professional development.
- Supervise Program Managers, conduct performance evaluations, and identify training needs.
- Program Development and Implementation
- Identify community needs and design programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative and effective program models.
- Oversee the day-to-day operations of the programs, including budgeting, resource allocation, and staffing.
- Strategic Planning and Partnerships
- Work with the team to develop and implement the organization's strategic plan, involving setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
- Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
- Program Evaluation and Quality Improvement
- Develop and implement systems to monitor and evaluate program outcomes and impact, including collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
- Ensure that programs operate in compliance with relevant laws, regulations, and funding requirements.
- Representation and Advocacy
- Represent the organization in external meetings, conferences, and events, advocating for the needs of the population served by the organization.
- Raise awareness about the organization's programs and accomplishments.
Requirements
Talents and Expertise
- Strong leadership skills to oversee and manage a team of professionals.
- A solid understanding of social service programs, policies, and regulations.
- A Master's degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association.
- Ten years of progressively responsible managerial roles in service development and delivery.
- The ability to develop and implement client-centred strategies and services.
- Excellent communication skills to build effective collaboration with clients, staff, and external stakeholders.
- The ability to develop and implement strategic plans, set goals, and make informed decisions.
- A solid understanding of budgeting, financial management, and resource allocation.
- Skills to advocate for clients and the organization's mission in various settings.
- Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues.
- The ability to develop and implement program evaluation processes.
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