Customer Service Representative

4 weeks ago


Richmond Hill, Ontario, Canada Olympus Full time

Job Description

Olympus is seeking a highly skilled Customer Service Representative – Sales to join our team in Richmond Hill, Ontario. As a key member of our Customer Solutions Sales Team, you will be responsible for providing exceptional customer service and support to our customers and internal staff.

Key Responsibilities:

  • Provide accurate and timely delivery of customer service and support to meet or exceed daily case volume and error-free cases targets.
  • Specialize in tasks related to sales division and ERP system, including chemical invoicing, order updates, and pending approval order follow-up.
  • Work collaboratively with other Olympus Canada divisions to resolve customer inquiries and provide exceptional customer service.
  • Maintain accurate logging of customer-related information and inquiries in customer service databases.
  • Ensure daily KPIs are met or exceeded.

Requirements:

  • Post-secondary degree or diploma required.
  • Minimum 1 year of relevant work experience dealing with customers in retail or service.
  • Bilingual English-French proficiency in speaking, reading, and writing required.
  • Experience with Datasweep, Salesforce Service Cloud, Netsuite, or SAP necessary.
  • Ability to work flexible hours required.

Preferred Qualifications:

  • Medium to advanced Microsoft Office skills preferred.
  • Excellent communication and organizational skills desired.
  • Strong attention to detail and ability to work in a fast-paced environment required.

About Olympus:

Olympus is a global medical technology company committed to making people's lives healthier, safer, and more fulfilling. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. Our team is dedicated to building a diverse, inclusive, and authentic workplace where employees can fully contribute and thrive.



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