Customer Service Representative
2 weeks ago
Job Description
Olympus is seeking a highly skilled Customer Service Representative – Sales to join our team in Richmond Hill, Ontario. As a key member of our Customer Solutions Sales Team, you will be responsible for providing exceptional customer service and support to our customers and internal staff.
Key Responsibilities:
- Provide accurate and timely delivery of customer service and support to meet or exceed daily case volume and error-free cases targets.
- Specialize in tasks related to sales division and ERP system, including chemical invoicing, order updates, and pending approval order follow-up.
- Work collaboratively with other Olympus Canada divisions to resolve customer inquiries and provide exceptional customer service.
- Maintain accurate logging of customer-related information and inquiries in customer service databases.
- Ensure daily KPIs are met or exceeded.
Requirements:
- Post-secondary degree or diploma required.
- Minimum 1 year of relevant work experience dealing with customers in retail or service.
- Bilingual English-French proficiency in speaking, reading, and writing required.
- Experience with Datasweep, Salesforce Service Cloud, Netsuite, or SAP necessary.
- Ability to work flexible hours required.
Preferred Qualifications:
- Medium to advanced Microsoft Office skills preferred.
- Excellent communication and organizational skills desired.
- Strong attention to detail and ability to work in a fast-paced environment required.
About Olympus:
Olympus is a global medical technology company committed to making people's lives healthier, safer, and more fulfilling. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. Our team is dedicated to building a diverse, inclusive, and authentic workplace where employees can fully contribute and thrive.
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