Customer Service Representative

2 weeks ago


Richmond Hill, Ontario, Canada Global Industrial Full time

Job Summary

Global Industrial is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries and providing them with the best possible service.

Key Responsibilities

  • Assist customers with their inquiries and provide them with the best possible service
  • Provide a basic level of customer support and refer more complex problems to other staff members
  • Requires an in-depth knowledge of products and services offered
  • Prepare and follow up on customer quotes
  • Provide pricing and availability of our product to customers
  • Request and coordinate discounted prices on orders
  • Maintain required call quality level
  • Input all sales orders as a result of customer negotiations
  • Sell additional product through suggestive selling techniques

Requirements

  • 2+ years sales or call center experience required
  • Outstanding written and verbal communication skills
  • Demonstrated high level of dependability
  • Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
  • Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
  • Basic math/spelling skills required
  • Must be able to type a minimum of 30 wpm
  • Proficient written and spoken French Language is required

About Global Industrial

For over 70 years, Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.



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