Senior Customer Service Associate

2 days ago


Mississauga, Ontario, Canada MXA Talent Solutions Full time
Senior Customer Service Associate

MXA Talent Solutions is seeking an experienced Senior Customer Service Associate to join their team. This role requires a strong background in customer service, account management, and problem-solving.

Key Responsibilities:
  • Manage an assigned set of accounts and provide complete customer service, problem resolution, and account management functions.
  • Develop and maintain long-term customer relationships through excellent communication and interpersonal skills.
  • Respond quickly and effectively to client issues, providing solutions and updates as needed.
  • Provide pricing information, order entry, and forecasting and reporting on client business.
  • Interact with customers and internal departments to assess and confirm product delivery, updating customers on order delivery dates and inventory status.
  • Bilingualism (French/English) is an asset.

Requirements:

  • Manufacturing experience is required.
  • Experience from the packaging or commercial print industry is a great bonus.
  • Perm, 5 days per week on-site.
  • Salary up to $70k with full benefits and pension.


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