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Senior Customer Service Associate

2 months ago

Mississauga, Ontario, Canada MXA Talent Solutions Full time

Senior Customer Service Associate

**About the Role**

We are seeking a highly skilled Senior Customer Service Associate to join our team at MXA Talent Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex customer issues, and driving customer satisfaction.

**Key Responsibilities**

* Provide timely and effective resolution to customer complaints and issues
* Develop and maintain strong relationships with customers to ensure long-term satisfaction
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Analyze customer feedback and make recommendations for process improvements

**Requirements**

* 5+ years of experience in customer service or account management
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Experience in the packaging or commercial print industry is a plus

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a global firm and contribute to a dynamic team
* Professional development and growth opportunities

**Location**

Mississauga, ON