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Senior Customer Service Representative

2 months ago

Mississauga, Ontario, Canada MXA Talent Solutions Full time
About the Role

We are seeking a highly skilled Senior Customer Service Associate to join our team at MXA Talent Solutions. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective customer service to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work closely with internal teams to resolve customer complaints and concerns
  • Develop and maintain strong relationships with clients to ensure high levels of satisfaction
  • Stay up-to-date on industry trends and developments to provide expert advice and guidance to clients
Requirements
  • Minimum 2 years of experience in a customer service or account management role
  • Proven track record of providing exceptional customer service and support
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; degree in business or related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance