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Operations Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at ComForCare. As a key member of our staff, you will be responsible for maintaining the schedule for all clients and caregivers, ensuring seamless communication and coordination.
Key Responsibilities- Maintain a consistent schedule for clients, handling emergency call-offs, filling open shifts, and accommodating client and caregiver requests.
- Brief caregivers on cases, ensuring they have the necessary information to provide exceptional care.
- Manage intake calls, utilizing our Intake software to track and follow up with clients and caregivers.
- Monitor and manage overtime limits, ensuring compliance with company policies.
- Perform on-call duties as assigned, providing support and assistance to clients and caregivers as needed.
- Manage our online operations management system, maintaining schedules, entering notes, and updating client and caregiver information.
- Recruit and onboard new caregivers, conducting interviews, administering tests, and scheduling orientations.
- Administer weekly orientations, ensuring new caregivers understand company policies and procedures.
- Perform quality assurance calls to clients, caregivers, and family members, ensuring exceptional care and service.
- Schedule and perform supervisory visits, providing feedback and coaching to caregivers as needed.
- Compliance with ComForCare bonding criteria.
- Eighteen years of age or older, with Canadian citizenship and/or equivalent employment eligibility authorization.
- Demonstrated ability to effectively communicate and interact with clients, caregivers, and office team members.
- High school diploma; Associate or Bachelor's degree recommended.
- Experience in administrative capacities, with experience relevant to scheduling, customer service, and computer operation an asset.
- Ability to perform multiple tasks under strict deadlines.
At ComForCare, we value our caregivers and strive to provide them with the best possible support and resources. As a member of our team, you can expect:
- Treatment with respect and dignity.
- Exceptional training on a regular and ongoing basis.
- Support and guidance from our experienced team.
- Thoughtful matching with clients that you are compatible with.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional care and service, we encourage you to apply for this exciting opportunity.
