Customer Experience Associate

3 weeks ago

Ottawa, Ontario, Canada Scotiabank Full time

At Scotiabank, we're looking for a Customer Experience Associate to join our team in Canada. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers.

Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and delivering tailored solutions. You'll be the face of our branches, fostering strong relationships and ensuring a seamless customer experience.

Key responsibilities include:

  • Proactively discovering customer needs and listening to understand their requests
  • Processing day-to-day transactions with accuracy and efficiency
  • Nurturing long-standing relationships through exceptional customer service
  • Identifying and fulfilling simple sales opportunities to contribute to branch targets
  • Sharing your technical expertise to introduce clients to our mobile banking applications and assist them in managing their banking needs

What you'll achieve:

  • Build strong customer relationships and deliver outstanding customer service
  • Uncover and solve customers' needs through proactive communication
  • Explain complex concepts in a clear and concise manner
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Show a willingness to learn and determination to succeed

What we're looking for:

  • Proven customer service skills through work or community involvement
  • A willingness to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Comfort in simple sales situations
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers

What's in it for you:

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • Recognition and rewards for high-performance, with leadership support for development conversations and internal training
  • A competitive compensation and benefits package

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