Technical Expert for Live Events

2 weeks ago


Mississauga, Ontario, Canada Encore Canada Full time
Job Summary

We are seeking a skilled Technical Specialist to join our team at Encore Canada. This role involves setting up and operating complex audiovisual systems for live events, ensuring exceptional client satisfaction.

About the Role

This position reports to a Project Manager, Operations Manager, or Director and is responsible for:

  • Setting up and operating advanced audiovisual equipment for live events
  • Troubleshooting technical issues and resolving problems quickly
  • Maintaining security and safety measures
  • Providing excellent customer service and exceeding client expectations
Key Responsibilities

The successful candidate will:

  • Ensure flawlessly executed events through accurate setup, operation, and breakdown of audiovisual equipment
  • Collaborate with internal teams on event solutions and maintain positive relationships with clients
  • Develop technical and leadership skills in other employees and provide mentorship and coaching as needed
  • Perform advanced work during events, supervise technicians, and direct operations
Requirements

To be considered for this role, you must have:

  • A Bachelor's Degree (preferably in a related field)
  • At least 3 years of experience in event technology, specifically in Audio, Lighting, Projection, or Video
  • Strong customer service and hospitality experience (preferably 3-4 years)
  • Internal Team Members must meet all Training requirements to be eligible to apply
  • Ability to interact professionally with diverse workforces, customers, and senior-level management
Competencies

The ideal candidate will possess:

  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Demonstrates Self-Awareness
  • Drive Results
  • Ensures Accountability
  • See The Big Picture
  • Decision Quality
  • Manages Complexity
  • Value People
  • Collaborates
Work Environment

This role involves working in a hotel/convention center environment with moderate exposure to outdoor temperatures and dirt/dust. You will use high-end audiovisual equipment and electrical components, and may be asked to work in multiple hotel locations.



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