Executive Vice President, Client Services and Operations

2 months ago

Edmonton, Alberta, Canada Odgers Berndtson Full time

**About the Role**

Odgers Berndtson is seeking an exceptional leader to fill the position of Vice President, Client Services and Operations. As a key member of our team, you will be responsible for ensuring the effective delivery of claims management services to our clients.

**Key Responsibilities**

  • Support the achievement of the organization's mission, vision, and values by participating as a member of the Strategic Management Council.
  • Collaborate with other members of the executive team, Board of Directors, board committees, and external service providers and partners.
  • Define a clear, innovative vision for the operation of claims management and the provision of high-quality decision making while ensuring compliance under the Workers' Compensation Act.
  • Provide inspirational leadership and clear direction to ensure efficient and quality processing and delivery of claims management, exceptional claims management training, and quality assurance.
  • Develop unique and innovative solutions to complex and often sensitive administrative, operations, or policy issues that may have a major impact on clients.
  • Accountable for key performance results as articulated in the corporate objectives.
  • Review operational initiatives and resource requirements to ensure the WCB team and our clients are successful.
  • Oversee the first level of review for both claim and premium-related issues through the DRDRB.
  • Contribute to the development and implementation of the strategic five-year business plan and the development of annual corporate objectives.
  • Co-manage an overall budget of approximately $110 million and share responsibility for over two million workers covered in Alberta.

**The Ideal Candidate**

We are seeking a senior management professional with a proven track record of leadership and experience in a complex organization. The ideal candidate will possess a strong business acumen, advanced planning, organizing, and negotiating skills, and a philosophy that is well communicated, widely supported, consistently applied, and effectively implemented.

The successful candidate will be results-oriented, capable of successfully initiating and implementing change, and have proven problem-solving and decision-making skills. They will also be able to understand and relate to complex, multi-faceted issues.

**What We Offer**

Odgers Berndtson is committed to diversity, equity, and inclusion in all our work. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing accommodation throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

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