Front Office Lead

2 weeks ago

Mississauga, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly motivated Front Office Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre.

Job Summary

The successful candidate will be responsible for supervising the front office team, ensuring smooth day-to-day operations, and providing exceptional guest experiences.

Key Responsibilities
  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as needed.
  • Support in training the team on systems, security, and cash handling procedures, as well as service standards and protocols.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Verify accurate room status information and communicate it effectively.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Ensure compliance with health and safety rules, regulations, and laws.
What We Offer

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, plus benefits such as:

  • Education Reimbursement for you (and your children)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts
Requirements
  • Previous supervisory responsibilities in a customer-facing and/or hospitality position preferred.
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity.
  • Demonstrated ability to interact in a team environment with several divisions/departments.
  • Excellent written and verbal communication skills are essential.
  • Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
  • Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

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