Animal Care Supervisor
4 weeks ago
Job Summary:
The BC SPCA is seeking a highly skilled and compassionate Animal Care Supervisor to join our team. As a key member of our shelter operations, you will be responsible for ensuring the health and well-being of animals in our care, while also providing guidance and support to staff and volunteers.
Key Responsibilities:
- Assist the Animal Centre Manager in maintaining optimal welfare standards in the shelter, as defined by ShelterSense programs and related BC SPCA policies.
- Ensure the health and welfare needs of all animals in the care of the shelter are actively managed, and assist the Animal Centre Manager in making timely decisions regarding their physical, mental, and behavioral health and welfare.
- Train staff and volunteers on ShelterSense programs and ensure that all animal interactions are conducted appropriately, ensuring the safety of both animals and employees/volunteers.
- Assist the Animal Centre Manager in implementing and maintaining all BC SPCA programs, policies, and procedures in the shelter.
- Assist the Animal Centre Manager in recruiting and selecting a high-performing team of permanent and casual/auxiliary shelter staff and volunteers, in accordance with the Society's approved recruitment process.
- Provide support for general orientations, program-specific workshops, and appropriate training for staff and volunteers.
- Provide ongoing training, direction, motivation, and coaching to shelter staff and volunteers, with a focus on celebrating successes and achievements.
- Conduct reviews of shelter staff and volunteers at regular intervals.
- Ensure the retention of trained staff and volunteers through recognition initiatives and the provision of promotion opportunities.
- Oversee the implementation of high customer service standards and monitor overall customer satisfaction in the Animal Centre.
- Ensure the physical facility, equipment, and supplies are maintained in a condition acceptable to the Society.
- Ensure animals are treated humanely, with compassion and concern, and in a manner consistent with the BC SPCA's five freedoms.
- Ensure animals' health and well-being are maintained in accordance with the BC SPCA policies and procedures, including the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff.
- Immediately report any health or welfare concerns to the Manager or designate.
- Assist with conducting contractual animal control duties as required (where applicable).
- Conduct preliminary cruelty investigations and submit a review of findings through Shelter Buddy for continuing investigation purposes.
- Act as a champion of the BC SPCA Health & Safety program, ensuring that safe work practices are implemented and are being carried out to protect staff, volunteers, and animals from injury and/or illness.
- Assist in the completion of all administrative duties, including timely entering of information into shelter buddy, scheduling, and submitting all payroll information to the Human Resources department on a regular basis, daily reconciliations, batch reports, and bank deposits.
- Work collaboratively with the local Special Provincial Constables to ensure appropriate Animal Centre response to cruelty investigations.
- Assist the Animal Centre Manager in preparing an annual budget for the Animal Centre, including annual revenue, operating, and capital expenditures, and ensure compliance with the approved Animal Centre budget on a monthly basis.
- Oversee all Animal Centre functions in the absence of the Animal Centre Manager, including regular days off, weekends, and holidays.
- Act as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive.
- Answer telephones and walk-in inquiries in a courteous manner, providing information satisfactory to the needs of the customer, and assist in resolving escalated customer service complaints in a timely manner.
- Perform reception duties, including greeting members of the public, answering telephones, responding to emails promptly, entering information in Shelter Buddy, uploading photos, filing, and cash-out procedures.
- Assist with adoptions, redemptions, and intake of animals, including reviewing lost and found books and adoption applications.
- Ensure all procedures for receiving, licensing, or adopting all animals are conducted according to procedure and meet the needs of customers.
- Assess the suitability of potential animal adoptive customers for the purposes of best possible match between adopter and animal.
- Support and implement BC SPCA provincial initiatives and adhere to all operational policies and procedures.
- Assist in local and provincial fund-raising initiatives.
- Review inventory of all shelter supplies, including food, blankets, towels, personal protective equipment, cages, crates, etc., to ensure that supplies are ordered as needed and prior to running out.
- Ensure the security of the building when entering and exiting by ensuring all doors and gates are locked when required.
- Operate the Animal Centre vehicle(s) as needed, including transporting animals to and from the veterinarian clinic(s), and ensure proper cleanliness and maintenance of the vehicle.
- Work together and collaboratively with other staff and volunteers to benefit and enhance the health and welfare of shelter animals and create a harmonious team environment.
- Participate in meetings with other members of staff to share ideas and suggestions designed to improve the enjoyment of working for the BC SPCA and to increase its productivity.
- Perform other duties as may be assigned.
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