Account Manager

1 week ago


Edmonton, Alberta, Canada Scandinavian Building Services Full time
{"title": "Account Specialist", "description": "Join Our Team as an Account Specialist

At Scandinavian Building Services, we are seeking a highly skilled and experienced Account Specialist to join our team in Edmonton. As an Account Specialist, you will be responsible for managing a portfolio of clients and ensuring that their needs are met with exceptional service and quality.

Key Responsibilities:

  • Manage client relationships and ensure high levels of customer satisfaction
  • Conduct site visits to ensure compliance with safety and customer service standards
  • Handle all complaints or issues in a prompt and timely fashion
  • Manage operational activity planning, directing, organizing, and controlling all activities in assigned locations
  • Monitor and manage client-specific KPIs to ensure they are met or exceeded

Requirements:

  • Minimum 5 years of management experience
  • Experience delivering client-focused solutions to customer needs
  • Possess the ability to work with multiple software platforms and applications
  • Excellent critical thinking and problem-solving skills
  • Strong delegation skills with the ability to motivate and resolve employee issues
  • Must be able to work under pressure with a sense of urgency
  • Demonstrated dependability with the ability to work flexible hours and travel

What We Offer:

  • Competitive wages and benefits package
  • iPad, Cell Phone, and Computer provided
  • Gas allowance provided
  • Opportunity to work with a dynamic and growing company

Our Interview Process:

  • 20-minute preliminary phone interview with our Recruiter
  • 20-40 minute assessment
  • 30-minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services, we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds, and perspectives and welcome all candidates to apply.", "lang_code": "en-US"}


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