Optical Professional

1 month ago


Burlington, Ontario, Canada EssilorLuxottica Group Full time
Job Summary

EssilorLuxottica Group is seeking a highly skilled Licensed Optician to join our team at LensCrafters in Burlington, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers.

Key Responsibilities
  • Welcome and serve customers with a smile, setting expectations and ensuring a positive experience.
  • Custom fit glasses and precisely place prescriptions in lenses, demonstrating attention to detail and a commitment to quality.
  • Act as a leader in optical acumen, providing guidance and support to colleagues as needed.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist team members with complex product needs and prescriptions, demonstrating a proactive and solution-driven approach.
  • Accurately and thoroughly use technology, leveraging exceptional product knowledge and the appropriate tools to deliver exceptional results.
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded.
  • Ability to multitask, prioritize, and manage time with competing priorities, striving to achieve exceptional results on Brand KPIs and competencies.
  • Take pride in store appearance, helping to maintain a clean, attractive, and organized environment.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.

EssilorLuxottica Group offers a competitive compensation package, including a bonus and/or commission plan, as well as a comprehensive benefits program. We are an equal opportunity employer and welcome applications from diverse candidates. Upon request, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. Please contact us at 844-303-0229 or HRCompliance@luxotticaretail.com to request an accommodation.


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