Application Support Technology Analyst

2 weeks ago


Mississauga, Ontario, Canada 08763 Citi Canada Technology Services ULC Full time
About the Role

Are you an analytical problem-solver with excellent communication skills? Do you have experience working in a financial institution and knowledge of fixed income products? Citi is seeking a skilled Application Support Technology Analyst to join our Fixed Income Trade Capture Support Team.

Key Responsibilities
  • Improve the service level provided to end-users by maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices.
  • Guide development teams on application stability and supportability improvements, ensuring outstanding issues are tracked to closure.
  • Provide technical oversight across systems and applications, leveraging skills across multiple app support areas.
  • Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when necessary.
  • Review and approve planned application and infrastructure changes, helping to coordinate resourcing of releases.
  • Consult with primary clients of the application in conjunction with development managers to understand strategic objectives.
  • Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
Requirements
  • 6-10+ years of experience in an Application Support role.
  • Relevant experience in a critical role with high business impact, preferably in a financial institution.
  • Excellent working knowledge of key computer science concepts.
  • Excellent debugging and analytical skills, with the ability to isolate root cause across networking, infrastructure, and application stacks.
  • Proficient Linux and SQL skills.
  • Experience of supporting applications hosted on Cloud is desirable.
  • Strong experience with end-to-end observability stacks and release automation tools is also desirable.
Additional Information

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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