Application Support Specialist

4 weeks ago

Mississauga, Ontario, Canada Canada Cartage Group Full time
Job Title: Application Analyst

Canada Cartage Group is seeking an experienced Application Analyst to join our team. As an Application Analyst, you will play a key role in supporting our transportation management systems and ensuring the smooth operation of our business.

Key Responsibilities:
  • Administer the portfolio of transportation applications and support day-to-day issues in a timely manner.
  • Act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.
  • Utilize our Ticketing System to log, prioritize, troubleshoot, route and monitor all support incidents or questions relating to the applications supported.
  • Assist other internal teams such as the Service Desk, Infrastructure Team or EDI Team with troubleshooting and technical support of related issues.
  • Perform root cause analysis to determine the cause of recurring issues and either fix or provide recommendations toward solutions.
  • Manage the upkeep of the application. Work with the Infrastructure, IT Security, DBAs and vendors to ensure that the applications and environments are updated routinely and functioning at an acceptable performance level.
  • Continually drive improvements within the support processes by identifying opportunities for automation or simplifying processes.
Requirements:
  • Sound Analytical skills developed over 5+ years working in the capacity of an Application Support Analyst, Business Analyst or related roles.
  • Experience working within the Supply Chain along with a good understanding of the business lifecycle managed within the Applications supporting it.
  • Proficient within Transportation Management Systems integrated with various related technologies.
  • Excellent communication skills (written, verbal, listening and presentation).
  • Keen self-starter who is interested to learn new technologies and enjoys leading change.
  • Ability to work with minimal supervision and with a cross-functional team to achieve organizations goals.
  • Ability to support multiple initiatives concurrently, balancing support and projects, and recognizes the importance of prioritization.
  • Understanding of the role of Application Programming Interface (API), Electronic Data Interchange (EDI) and integrations within Warehousing.
  • Technically competent with MS Office suite of products (Word, Excel, PowerPoint, Visio and Project).
  • Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences or Business with IT concentration preferred) or equivalent practical experience.
Why Join Us:
  • Cohesive team and a positive, hard-working atmosphere.
  • Meaningful opportunities for career growth.
  • Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
  • Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
  • We give back to the communities in which we operate by volunteering and donating to local charities.
  • We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the transportation industry.

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