Service Operations Manager
3 weeks ago
Brandt is seeking a highly skilled Service Manager to lead our Smithers location.
The successful candidate will be responsible for overseeing the sales and delivery of after-market support services for heavy duty equipment, including component diagnostics, repair, and replacement. This will involve managing all aspects of the service department and day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.
Key Responsibilities- Service Workflow Management
- Enforce standards, policies, and reporting practices to ensure compliance with established standards
- Develop and manage the Service Department budget to meet financial and operational goals
- Prepare quotes for customer work orders and manage the opening and closing of work orders
- Inspect and operate customer equipment to resolve concerns and diagnose issues
- Monitor service revenue and expenses on a monthly basis
- Ensure work is performed according to established safety and industry standards
- Review employee performance against goals on an ongoing basis
- Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Self-motivated in learning and applying new knowledge and skills, with a willingness to share knowledge with others
- Able to travel to customer worksites and operate and work on or around heavy equipment as required
- Proficient in using work-related desktop applications and web-based productivity applications
- Confident, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
- Demonstrates a strong commitment to occupational health and safety
- 5-7 years' progressive experience in service, management, and business, including journeyperson heavy duty mechanic experience and 3 years' management/supervisory experience in the heavy duty equipment industry
- A solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
- Able to organize work, set priorities, and achieve work-related objectives and goals
- A strong customer service orientation and sound judgment when dealing with customers
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Self-motivated in learning and applying new knowledge and skills, with a willingness to share knowledge with others
- Able to travel to customer worksites and operate and work on or around heavy equipment as required
- Proficient in using work-related desktop applications and web-based productivity applications
- Confident, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
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Service Operations Manager
3 days ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of...
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Service Operations Manager
3 days ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of...
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Service Operations Manager
1 week ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This involves managing all aspects of the service department and day-to-day activity of...
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Service Operations Manager
1 week ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This involves managing all aspects of the service department and day-to-day activity of...
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Service Operations Manager
2 weeks ago
Smithers, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled Service Manager to lead our service department in Smithers. As a key member of our team, you will be responsible for managing the sales and delivery of after-market support services for heavy duty equipment.Key ResponsibilitiesService Workflow Management: Oversee the day-to-day activities of foremen, leadmen,...
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Service Operations Manager
2 weeks ago
Smithers, Canada Brandt Full timeAbout the RoleBrandt is seeking a highly skilled Service Manager to lead our service department in Smithers. As a key member of our team, you will be responsible for managing the sales and delivery of after-market support services for heavy duty equipment.Key ResponsibilitiesService Workflow Management: Oversee the day-to-day activities of foremen, leadmen,...
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Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activity of...
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Service Operations Manager
5 days ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activity of...
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Smithers, Canada Brandt Full time{"Job Title": "Service Manager", "Job Description": "Job SummaryBrandt is seeking a Service Manager for our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department...
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Service Operations Manager
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Smithers, Canada Brandt Full time{"Job Title": "Service Manager", "Job Description": "Job SummaryBrandt is seeking a Service Manager for our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department...
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Smithers, Canada 1041956 BC LTD Full timeJob Title: Food Service Supervisor Job Summary: We are seeking a highly skilled Food Service Supervisor to join our team at 1041956 BC LTD. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality...
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Food Service Operations Manager
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Smithers, Canada 1041956 BC LTD Full timeJob Title: Food Service Supervisor Job Summary: We are seeking a highly skilled Food Service Supervisor to join our team at 1041956 BC LTD. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality...
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Smithers, Canada 1041956 BC LTD Full timeJob Title: Food Service Supervisor Job Summary: We are seeking a highly skilled Food Service Supervisor to join our team at 1041956 BC LTD. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality...
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Service Manager
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Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager for our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of...
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Service Manager
1 week ago
Smithers, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager for our Smithers location.The Service Manager will oversee the sales and delivery of heavy duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of...
